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BMW Bilia-Emond

 

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30 ANS DE PASSION POUR LE SERVICE

Depuis 1993, Philippe Emond transmet sa passion pour BMW à ses clients, et celle pour le service de qualité à ses équipes.

Avec ses 2 concessions historiques établies à Arlon et Libramont, le groupe a depuis toujours travaillé sa réputation dans la région.

Un 3ème écrin, côté Luxembourgeois, est d’ailleurs venu s’ajouter en 2016. Les équipes et les installations se sont depuis bien agrandies, mais l’esprit est resté le même : faire toujours mieux.

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Une gamme étendue

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Cette mentalité a mené naturellement le groupe à innover sans cesse pour proposer une palette de services la plus large possible, tout en s’assurant à chaque étape que ceux-ci correspondent aux standards d’une marque Premium. Les équipes de vente BMW et MINI se rendent notamment disponibles avec ou sans rendez-vous, en concession ou à distance. Les véhicules d’occasion sont, en outre, visibles depuis 2004 dans un drive-in accessible 24h/24.

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Du côté de l’après-vente, tout a été mis en place également pour la clientèle BMW et MINI. Les ateliers de mécanique et de carrosserie jouissent d’ailleurs d’une excellente cote de satisfaction au niveau BeLux grâce à deux facteurs-clés : du personnel de qualité et une accessibilité étendue permettant de déposer ou récupérer un véhicule en-dehors des heures d’ouverture.

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Innover ensemble

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Aujourd’hui, le groupe Bilia-Emond emploie une centaine de personnes en Province de Luxembourg, et chacune se surpasse au quotidien. En outre, les bons partenaires externes ont permis au cours des années de tirer le meilleur des compétences disponibles à l’échelle locale : un espace d’attente pour les clients est approvisionné par le Top Chef Julien Lapraille, tandis que le concessionnaire travaille en étroite collaboration avec l’enseignement régional (notamment l’Institut des Arts et Métiers de Pierrad) pour former et développer les talents dans le domaine automobile.

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De bonnes équipes ne suffisent cependant pas sans les bons outils. Bilia-Emond a toujours eu l’ambition de proposer à son personnel et ses clients les meilleures infrastructures avec un coup d’avance (magasin automatisé depuis 20 ans, développement de l’application Fleetback…).

Les concessions ont d’ailleurs été les premières à recevoir les certifications ISO 9001 – concernant la qualité – et ISO 14001 – relative à l’impact environnemental. Ce dernier point a toujours tenu à cœur à Philippe Emond, qui a installé une éolienne sur le parc des véhicules d’occasion dès 2014, puis des panneaux photovoltaïques sur le site de Libramont.

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Actualités Bilia Emond

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Contact

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Horaire

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Actualité à Arlon

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